A client in Austin told me their AI chatbot was making customers angry

I was showing them a new content tool last week, and they stopped me. They said, 'We turned on the auto-reply feature for support, and it kept giving the same unhelpful answer. People started posting screenshots online.' They had used a basic setup with no real human review. It made me think: is it better to launch a simple AI tool fast, or spend more time training it first to avoid bad press? What's your take on the speed versus quality balance?

3 comments

3 Comments

grayb643mo ago

Classic case of moving too fast and breaking customers.

julia_fisher283mo ago

Yeah, I've been burned by that exact same thing before.

tyler61418d ago

...and the worst part was I actually thought I was being careful this time. Had a guy last month who seemed totally reasonable, asking all the right questions, then three days after launch he starts demanding refunds for stuff that was clearly spelled out in the contract. I spent more time dealing with his complaints than I did building the thing in the first place. Now I got a whole extra layer of paperwork and a polite but firm disclaimer I make everyone sign before I even start a conversation. It's pretty much ruined the whole friendly vibe I used to have with new clients.