Picked an AI email tool over a chatbot for my mini ecom store. Kinda regretting it 3 months in.

So back in October I was trying to figure out what AI tool to use for my little Etsy shop selling vintage pins. I had two options - one was this email automation thing that cost $30 a month and the other was a chatbot for $20. I went with the email one cause I thought abandoned cart emails would be huge. But honestly my open rates are like 12% and barely any sales came from it. The chatbot woulda handled the 20 questions I get daily about shipping times and return policy. I spend like 2 hours a day answering those. Has anyone else gone the email route and switched later?

2 comments

2 Comments

claire_fisher411mo ago

Ditch the email tool and GET the chatbot. I run a small shop too and my chatbot saves me HOURS every day. Open rates for emails are garbage unless you have a huge list. The chatbot handles all my shipping questions instantly. Dont overthink this, just switch asap. Youre wasting money and time on the emails when your customers need answers NOW.

daniel5111mo ago

Buddy of mine switched over last month and said it was the best decision he's made this year.