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A customer's comment about his old dryer made me pause
I was replacing the belt on a 1990s Kenmore dryer yesterday, and the owner, an older gentleman, watched me work. He said, 'You know, this thing has outlasted two of my cars.' It wasn't just a joke. He explained he'd had three service calls in 25 years, total cost under $400. It made me rethink always pushing for a new unit when a major part fails. When does a repair stop being a fix and start being a disservice? Have you ever talked a customer into keeping an old machine running?
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the_robert1mo ago
That "rethink always pushing for a new unit" is key. I'll run the numbers with a customer, and if the repair is under half the price of a new machine, fixing it is usually the right call.
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matthewp521mo ago
Hold on, that half-price rule can really mislead people. You have to factor in the machine's age and how long the repair might last. A cheap fix on an old unit that breaks again in six months is just throwing money away. Sometimes paying a bit more for a new, reliable model is the smarter move in the long run, you know?
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