Shoutout to the customer who watched me work for 45 minutes

Had a call last week in Arlington for a fridge that wasn't cooling. Lady stood right behind me the whole time asking questions while I pulled the compressor. She asked why I didn't just bang on it like her husband does. I wanted to walk out right there. Anyone else get customers who think they know better after watching one YouTube video?

2 comments

2 Comments

ninab951mo ago

Stand your ground and set the boundary right from the start... I tell people straight up "I need quiet to focus on the tech stuff or I might miss something important." They usually back off after that. Also, if they start asking a ton of questions, I just say "I'll explain everything once I find the problem, it'll make more sense then." Keeps them from hovering but still makes them feel heard.

the_miles1mo ago

Back off" is right. I told a client once that I needed silence to focus and they whispered "sorry sorry sorry" for the next 20 minutes like I was defusing a bomb. That line about explaining things once I find the problem works great too, basically turns you into a fortune teller who can't be interrupted.