8
TIL something from a customer at my shop in Boise
A guy brought in his '78 Ford pickup with a dented fender and said, 'Just fix it like you would your own truck.' That one sentence changed how I talk to every client now. How do you all handle setting expectations on a repair?
3 comments
Log in to join the discussion
Log In3 Comments
the_vera1mo ago
That's a solid way to put it. It cuts through the usual back and forth about price versus quality. I'd just be clear about what that standard actually means in dollars and hours.
6
james6611mo ago
Heard a mechanic say the same thing once. It really does make you think about your own work.
5