Just realized how much my local bank changed in the last 3 years

Tbh, I was at my old branch in Columbus last week to get a cashier's check. I hadn't been inside in maybe 3 years. Honestly, it felt totally different. Back then, there were like 5 teller windows and a line of people. This time, there were only 2 tellers, and the whole front area was filled with tablets on stands for online banking help. The manager told me they process 80% of deposits through the app now. It just hit me how fast the shift happened. I used to go in every month, now it's maybe once a year. Has anyone else's main branch just become a place for problems your phone can't fix?

3 comments

3 Comments

iris_ellis3mo ago

Branches are basically customer service hubs now. The actual banking happens on our phones. It's a weird feeling when you finally go inside.

bettymurphy1mo agoTop Commenter

Did you try talking to the tellers at all? @iris_ellis, I know what you mean about it feeling strange. I went in last month to deposit a check my aunt mailed me, and the lady at the counter tried to upsell me on a credit card while I was just standing there with the slip. It used to be you'd go in for a simple transaction, chat about the weather, and be on your way. Now it feels like you have to book an appointment just to hand over cash.

cameron7633mo ago

Yeah, same here. I went to my branch to get a medallion signature, and it was like walking into a weird tech showroom. Half the floor space is now just for video calls with loan officers. Felt like I was bothering them by needing a real person.