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Derailleur hanger snapped 2 miles into a tune up ride, and the spare I ordered 3 weeks ago is still in the mail
I was doing a quick test ride on a customer's bike last Thursday after indexing their gears, and the hanger just gave out mid shift going up a small hill near the shop. The wheel locked up for a second, chain dropped into the spokes, and I had to walk the thing back about a mile and a half. Lucky the frame and rim came out okay, but the owner was standing there waiting when I got back and I had to tell him his bike was worse off than when he dropped it off. I keep a few universal hangers in the drawer but of course none of them lined up with this weird dropout. Ordered a replacement that night and tracking still says label created, so now this bike is sitting in the rack taking up space with a note on it. What do you guys do when a part is backordered, do you send the customer somewhere else or just eat the wait?
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