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Customer at a Bloomington repair counter said "just swap the drive" and now I'm second-guessing our data policy
A guy walked in with a clicking laptop drive and insisted we just drop in a $60 SSD and skip the recovery step, and while my gut says never touch a failing drive without an image first, I keep wondering if we're leaving money on the table by being strict, so where do you all draw the line between protecting the customer and doing what they asked?
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