Overheard a client say she'd rather do her own brows

I was working the front desk last Thursday and heard one client tell another she'd rather wax her own brows at home because she got a bad reaction last time... it got me thinking about how much trust people put in us with their skincare. I've had my own share of clients coming in after botched home jobs with irritation and redness. How do you all handle that conversation when someone admits they're scared to come back?

2 comments

2 Comments

jordan1341mo ago

Ask her if she actually watched any tutorials first though?

robin8361mo ago

Hold up a second though. I get why you'd think tutorials help, but watching someone do brows on a screen is totally different from actually doing it on your own face. You don't feel the pressure, you can't see your own angle, and most people don't realize how much the skin on their brows can freak out even with gentle products. I've seen plenty of people come in who watched ten tutorials and still ended up with red, angry skin because they used the wrong wax or pulled too hard. It's not really about being clueless, it's about how tricky it is to work on your own face without professional experience.