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Vent: My booking system's auto-charge for cancels is causing friction with clients
I recently set up an online booking system for my skincare studio that automatically charges clients for late cancellations. Some estheticians I know swear by this because it protects our time and income from no-shows. Others argue it creates bad blood with regular clients who might have a valid reason to cancel last minute. I'm caught between wanting a fair policy and keeping people happy. Where do you all stand on this?
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the_daniel7mo ago
Your booking system automatically charges for late cancels? I can't believe you'd risk upsetting regulars like that.
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jade2717mo ago
That fee covers the empty slot when someone doesn't show up.
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xenar147mo ago
Honestly, @the_daniel gets it, my salon does the same thing!
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