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We're a PI firm in Texas, getting a ton of calls and missing too many. Looking at Alert Communications and Answering Legal. Both seem to focus on law firms. Any insights on which handles intake better, especially after hours? We need quick response and good screening.
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Log InWe use Answering Legal because they were cheaper. They're okay but sometimes the messages are vague. A colleague uses Alert and says their intake scripts are better for PI. I'm considering switching when our contract is up. If you can afford it, go with Alert.
Alert Communications is excellent. They're actually a division of a larger legal services company, so they know legal intake inside out. They answer fast, screen for case type, and send detailed messages. We've been with them for a year and they've captured leads we would have lost. Answering Legal is also good but Alert feels more polished.