I finally realized my client's advice on automating follow-ups was 100% right

A client told me six months ago to set up automated AI responses for their customer inquiries. I pushed back because I thought it would feel robotic and impersonal. After they showed me data from their pilot test showing a 40% faster response time, I finally caved and built it. Turns out customers actually prefer getting an instant helpful reply over waiting 2 hours for a human. Has anyone else had a client convince them to try something they were dead set against?

2 comments

2 Comments

sagesingh18d ago

Automated replies aren't really AI though, they're just canned responses with some smart triggers. That data is interesting but I'd be careful thinking customers prefer robots over people in the long run.

elizabeth_williams18d ago

But don't those triggers get smarter over time though?

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