I used to think you had to ask a perfect question to get a good answer, but now I just start typing.

After getting stuck for an hour trying to phrase a question about fixing my garage door opener, I finally posted 'garage door goes up but not down, help' and got the right fix in 20 minutes, so has anyone else found that being less formal gets you better help faster?

2 comments

2 Comments

caseys5216d ago

Finley's right about people seeing the same problem a lot. I see this everywhere now, like when I just tell the doctor "my knee hurts when I run" instead of a long medical story. They know what to ask next. The simpler you start, the faster they can cut to the real issue.

finley_lopez9816d ago

Wait, you spent a whole hour trying to ask about a garage door? That's wild to me. I get overthinking a work email but a forum post? I just blurt out the problem now. The people who know the answer have seen it a hundred times, they don't need a perfect story. Your example proves it, you got the fix because you just said what was wrong.