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Got roasted in a vendor scorecard call, now I read the notes twice
A procurement manager told me my onboarding guide was 'too clean to be useful', and after rewriting it with 6 real failure examples, our implementation tickets dropped by 40% in one quarter; has anyone else had feedback that felt harsh but actually fixed your whole process?
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lisar1421d ago
40% drop sounds suspicious, bet half were just people too scared to open tickets now.
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