My 2019 vendor scorecard vs the one I run today, huge gap

Back in 2019 I tracked every B2B service we used on a simple spreadsheet, maybe 12 vendors total. Today that list sits at 31 and the review process takes two full weeks instead of a single afternoon. The big shift happened in 2022 when our CFO asked for hard metrics on support response times, so we started timing every ticket and call. Now I see reviews that read more like audit reports than opinions, which is great but also exhausting. Does anyone else miss when you could just call a vendor rep and get a straight answer without a formal review cycle?

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