Shocked to find out most B2B software trials have hidden auto-renewal clauses

I was looking through a contract from a vendor we've been using for 6 months and noticed a small line about automatic renewal. Turns out, almost 60% of the SaaS tools I checked in our stack had these clauses buried in the fine print. I found this stat from a G2 report last month that reviewed 200+ B2B service agreements. It's wild because we ended up paying $3,400 extra on one tool we barely used after the trial ended. Has anyone else caught auto-renewal fees sneaking up on them like this?

2 comments

2 Comments

the_miles23d ago

You ever notice how they make the cancellation process impossible too? I had the same thing happen with some cloud storage service that charged me for like four months before I realized it was still running.

kelly_coleman6124d ago

Caught the same thing with a project management tool we signed up for last year. That $3,400 hit stings, we ended up paying for two extra months before we noticed.