joseph_hart•1mo agoProlific Poster

Spent $800 on a managed IT service for my small biz and got ghosted for 3 weeks

I run a little 5 person marketing firm in Nashville and signed up with TechGuard Solutions last month for their mid tier support plan. After the first week they stopped responding to tickets, and I ended up fixing a server issue myself while they billed me anyway. Anyone else had a similar experience with smaller MSPs that just don't deliver?

2 comments

2 Comments

mason_jackson1mo ago

Man, that's a rough spot to be in. First thing you gotta do is check your contract for any service level agreements or penalties for missed deadlines. Then file a dispute with your credit card company if they charged you for work they didn't do.

the_skyler1mo ago

Hold up are we sure this is just a contractor issue and not something more shady? Three weeks of "almost done" sounds like theyre stalling for some reason, maybe waiting on a permit or inspection they didnt tell you about. I'd check your local building dept online to see if any permits were pulled under your address lol.