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The $2,500 invoice I approved without reading the line items, and how I got the money back
Our ad agency slipped a vague "strategic support" retainer into the Q3 invoice and I signed off in 30 seconds flat. I made them itemize every hour, found 11 hours of internal meetings we never agreed to, and got $1,400 refunded. Has anyone else caught a vendor padding a retainer like that?
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