Vent: I keep seeing reviews that miss the whole point of a B2B service

I swear, every other review I read on here lately just talks about the sales call or the dashboard UI. No one mentions how the actual service handled a real problem. Last month I picked a vendor that had glowing reviews about their onboarding, but when our server went down at 3 AM their support was a ghost town. How do you even vet for that stuff without taking a gamble?

3 comments

3 Comments

jade_lane191mo ago

Has a buddy who learned the hard way a vendor's "24/7 support" just meant an email autoresponder.

danieltaylor1mo ago

That autoresponder trick is so common with cheap vendors lol. My mate had a similar thing with a hosting company that promised "live chat 24/7" and it was actually just a bot that kept sending the same copy-paste replies no matter what he typed. Even worse when you finally get a real person and they're in a totally different time zone and take 8 hours to answer a simple yes or no question.

the_julia1mo ago

My friend's "urgent" ticket got a response three days later saying "we'll look into it".