Warning: wrote off G2 for 8 months, then a $12k deal flipped me

Our agency lost a $12k client in May because I trusted the top-rated B2B scheduling tool on G2 without checking its 3-month-old negative reviews, and after switching to a smaller vendor I found through a Slack group, our client churn dropped from 4 accounts a quarter to 1, so now I'm wondering if anyone else got burned by those star ratings before they actually checked the dates on the reviews?

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