The homeowner in Ohio who made me rethink how I quote removals
I had a job about two months ago in Dayton, trimming a big silver maple that was hanging over this lady's garage. She was real nice, offered me lemonade and everything. After I gave her my price, she looked at the estimate and said, that seems like a lot for a tree that looks fine to me. I tried to explain the weight and the drop zone, but she just kept looking at the ladder in my truck. It hit me that she had zero idea what goes into a removal vs a trim. She thought I was just going to climb up and saw a few branches. I walked her through the gear, the rigging, the cleanup, and she finally got it. But it stuck with me because I never ask if a customer has seen a real tree job before. I just assume they trust the number. Now I always ask if they've had tree work done before I even start talking price. Has anyone else run into that gap where folks think it's just a chainsaw and a truck?